Certificated learning

Understanding Excellence in Customer Service for Hospitality

6-8 Weeks

Level: All Levels

Category: Online Courses

Course description

The Understanding Excellence in Customer Service for Hospitality course is designed to enhance the skills and knowledge of individuals working in the hospitality industry, focusing on delivering exceptional customer service that meets and exceeds guest expectations. This course provides practical insights into the principles and practices of outstanding customer service, tailored specifically to the needs of the hospitality sector.

Participants will learn key strategies for creating memorable guest experiences, including effective communication, problem-solving, and service recovery techniques. The course covers topics such as understanding guest needs and preferences, handling difficult situations, and fostering a positive and welcoming environment. Emphasis is placed on building rapport with guests, personalizing service, and maintaining high standards of professionalism.

By the end of the course, learners will be equipped with the skills to deliver top-notch customer service, contribute to guest satisfaction, and enhance the reputation of their hospitality establishment.

Dates

Delivery

The course will be completed online via our e-assessor platform. The duration of the course is seven weeks and is designed to be completed around your work and home life commitments. All deadlines for your course will be shown in your online course platform once you are enrolled to keep track.

This course is made up of four units:

  • Principles of customer service in the hospitality sector
  • Understand effective teamwork in the hospitality sector
  • Understand legislation and guidance relevant to the hospitality sector
  • Understand professional personal standards in the hospitality sector

Enhance Your Skills

Unlocking new skills can significantly boost your career and personal growth. Our courses offer invaluable benefits beyond professional advancement.

Build Confidence

Gain the confidence to assist others during challenging times.

Unlock Opportunities

Access fulfilling careers that make a tangible difference in people's lives.

Foster Connections

Develop a strong sense of purpose and belonging in both your personal and professional spheres.

Further Information

Who Should Enrol:

This course is ideal for hospitality professionals, including front desk staff, guest services representatives, and managers in hotels, restaurants, and other hospitality settings. It is also suitable for individuals seeking to advance their careers in the hospitality industry through improved customer service skills.

What our participants say

We offer a variety of courses including Functional Skills in English, Maths, and ICT, apprenticeships, short courses, and e-learning programs.

Yes, many of our courses are available online, providing flexibility for learners to study at their own pace.

Our courses are open to both young people and adults seeking to improve their essential skills for employment and everyday life.

Yes, we provide funding options for both employed and unemployed individuals to support their education and skill development.

You can reach us by phone at 01273 526996 or email us at info@functionalskillsuk.com. Our office is located at Gordon Mews, Sussex Functional Skills Centre, Unit 2, Gordon Close, Portslade, Brighton BN41 1HU, United Kingdom.

 

 

 

Check Your Eligibility

Eligibility Criteria:

✓ Aged 19 or over

✓ Living in England 

✓ Lived in the UK or EU/EEA for the last 3 years

✓ Not currently enrolled on any other government funded course or started another application for one

Please note: London, West Midlands, Liverpool, Manchester, South Yorkshire, Bristol, and Bath are not funded via online enrolment. 

Any questions?

Please reach out to us if you have any questions. 

Enrol Now

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