COURSE DESCRIPTION

The NCFE Level 2 Certificate in Principles of Customer Service will provide learners with the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role. The qualification will help learners to develop essential knowledge of how to carry out customer service tasks, such as how to manage information and supporting events and they will learn how to apply their knowledge in a variety of industries and job roles.

CERTIFICATION

To be awarded the NCFE Level 2 Certificate in Principles of Customer Service learners are required to successfully complete 3 mandatory units and 4 optional units. Once the units have been achieved, you will receive a certificate from NCFE, the awarding body.

LEARNING OUTCOMES

• Mandatory units:
  • Unit 01: Principles of customer service and delivery
  • Unit 02: Understand customers
  • Unit 03: Understand employer organisations

  There are also 10 optional units which you will have to complete 4 of.