COURSE DESCRIPTION

The NCFE Level 2 Certificate in Principles of Team Leading aims to provide learners with the knowledge and understanding required to successfully lead a team. Learners will be able to develop their knowledge of the principles of team leading, develop their understanding of business as well as develop the knowledge needed to support communication with a range of stakeholders at different levels.

CERTIFICATION

To be awarded the NCFE Level 2 Certificate in Principles of Team Leading, learners are required to successfully complete 3 mandatory units and 5 optional units. Once the units have been achieved, you will receive a certificate from NCFE, the awarding body.

LEARNING OUTCOMES

• Mandatory units:
  • Unit 01: Principles of team leading
  • Unit 02: Understand business
  • Unit 03: Understand how to communicate work-related information

  Optional units: 

  • Unit 04: Understand how to manage performance and conflict in the workplace
  • Unit 05: Understand customers
  • Unit 06: Understand how to deliver customer service and resolve problems
  • Unit 07: Principles of equality and diversity in the workplace
  • Unit 08: Understand how to develop working relationships with colleagues
  • Unit 09: Understand health and safety procedures in the workplace
  • Unit 10: Understand how to handle information and mail
  • Unit 11: Understand how to develop and deliver a presentation