For many businesses, being able to offer clear and accurate information, advice or guidance (IAG) – and knowing what can be shared legally and professionally – is really important. This course covers communication techniques, interpersonal skills and group interactions, as well as how to store and retrieve information in a way that complies with the law.
Throughout the course, you will explore the principles and practices of delivering high-quality information, advice, and guidance. Key topics include understanding the needs of clients, effective communication techniques, ethical considerations, and how to provide impartial and relevant advice. You will also learn how to assess clients needs, help them explore options, and support them in making informed decisions.
There are many organisations that provide information, advice or guidance services on issues such as: careers and employment, education and training, financial advice on issues such as debt, loans, mortgages and savings, childcare options, housing options, health care, disability, drug or alcohol addiction.
