Certificated learning

Retail Operations

6-8 Weeks

Level: All Levels

Category: Business

Course description

The Retail Operations course is designed to equip individuals with the essential skills and knowledge needed to effectively manage and operate in a retail environment. This course covers a broad range of topics crucial to successful retail management, including inventory control, customer service, sales techniques, and store management.
Participants will explore key areas such as visual merchandising, sales strategies, managing staff, and handling customer inquiries and complaints. The course also delves into operational aspects like stock management, understanding retail data, and implementing effective processes to improve store efficiency and profitability.
Whether you are new to retail or seeking to enhance your existing skills, the Retail Operations course provides practical insights and hands-on experience to help you thrive in a dynamic retail setting. By the end of the course, you will have a solid understanding of retail operations and be prepared to contribute effectively to any retail team.

Dates

Delivery

The course will be completed online via our e-assessor platform. The duration of the course is seven weeks and is designed to be completed around your work and home life commitments. All deadlines for your course will be shown in your online course platform once you are enrolled to keep track.

This course is made up of six units:

  • Understanding Customer Service in the Retail Sector
  • Understanding the Retail Selling Process
  • Understanding How Individuals and Teams Contribute to the Effectiveness of a Retail Business
  • Understanding How a Retail Business Maintains Health and Safety on its Premises
  • Understanding Retail Consumer Law
  • Understand How to Deal with Customer Queries and Complaints in a Retail Environment

Enhance Your Skills

Unlocking new skills can significantly boost your career and personal growth. Our courses offer invaluable benefits beyond professional advancement.

Build Confidence

Gain the confidence to assist others during challenging times.

Unlock Opportunities

Access fulfilling careers that make a tangible difference in people's lives.

Foster Connections

Develop a strong sense of purpose and belonging in both your personal and professional spheres.

Further Information

The retail industry is subject to a number of pressures. These include changes in shopping habits and the recent economic downturn which reduced consumer spending. However, as consumer confidence begins to grow, it is important that retail support staff are fully trained and equipped to represent your business and to meet the needs of your customers. As removing staff from the shop floor applies pressure to rotas, this training can be carried out in the learner’s own time via our tried and tested flexible learning approach.

What our participants say

We offer a variety of courses including Functional Skills in English, Maths, and ICT, apprenticeships, short courses, and e-learning programs.

Yes, many of our courses are available online, providing flexibility for learners to study at their own pace.

Our courses are open to both young people and adults seeking to improve their essential skills for employment and everyday life.

Yes, we provide funding options for both employed and unemployed individuals to support their education and skill development.

You can reach us by phone at 01273 526996 or email us at info@functionalskillsuk.com. Our office is located at Gordon Mews, Sussex Functional Skills Centre, Unit 2, Gordon Close, Portslade, Brighton BN41 1HU, United Kingdom.

Check Your Eligibility

Eligibility Criteria:

✓ Aged 19 or over

✓ Living in England 

✓ Lived in the UK or EU/EEA for the last 3 years

✓ Not currently enrolled on any other government funded course or started another application for one

Please note: London, West Midlands, Liverpool, Manchester, South Yorkshire, Bristol, and Bath are not funded via online enrolment. 

Any questions?

Please reach out to us if you have any questions. 

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Postcode Eligibility Checker

Eligibility Checker


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Example: if your postcode is 'BN1 1AE', you type in 'BN1' (without quotes).

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We offer a variety of fully funded qualifications, made possible through government funding. Funding availability is determined by your location, as different regions have specific funding allocations and eligibility criteria.