Information, Advice and Guidance
Course Overview
For many businesses, being able to offer clear and accurate information, advice or guidance (IAG) — and knowing what can be shared legally and professionally — is really important. This course covers communication techniques, interpersonal skills and group interactions, as well as how to store and retrieve information in a way that complies with the law.
Throughout the course, you will explore the principles and practices of delivering high-quality information, advice, and guidance. Key topics include understanding the needs of clients, effective communication techniques, ethical considerations, and how to provide impartial and relevant advice. You will also learn how to assess clients' needs, help them explore options, and support them in making informed decisions.
There are many organisations that provide information, advice or guidance services on issues such as: careers and employment, education and training, financial advice on issues such as debt, loans, mortgages and savings, childcare options, housing options, health care, disability, drug or alcohol addiction.
This course is made up of seven units:
What You Will Learn
Unit 1
Explore communication techniques
Unit 2
Study how values, attitudes and beliefs can affect interactions
Unit 3
Develop interaction and interpersonal skills
Unit 4
Learn how information, advice or guidance can be explored
Unit 5
Learn how group interaction can be utilised
Unit 6
Manage information, including storage and retrieval
Unit 7
Learn how to comply with the law
Apply for Government Funding
Enrol for free in our self-paced online course. Fully funded if you’re eligible.
Apply for funding
Delivery
Online Self-Study
Via our e-assessor platform
The course is completed online through our e-assessor platform over seven weeks. Study at your own pace around your work and home life commitments — all deadlines are shown in your online course platform once you are enrolled.
Enhance Your Skills
Build Confidence
Gain the confidence to apply your skills in real-world situations, from the workplace to everyday life.
Unlock Opportunities
Open doors to fulfilling careers, further education, and apprenticeships with a recognised qualification.
Foster Connections
Develop a sense of purpose and connect with fellow learners in a supportive environment.
Further Information
Further Benefits:
Achieve a nationally recognised qualification
Further your personal and professional development
Learn at a time that suits you without the need to attend college
What Our Participants Say
“The course was brilliant. The tutors were really supportive and made everything easy to understand. I finally feel confident with my English skills.”
“I was nervous about going back to studying but the team made me feel welcome from day one. I passed first time!”
“Great course, well structured and the online delivery worked perfectly for me. Highly recommend to anyone looking to improve.”
“Amazing experience. The tutors go above and beyond to help you succeed. I couldn't have done it without their support.”
Check Your Eligibility
- Aged 19 or over
- Living in England
- Not enrolled on other government-funded courses
Note: London, West Midlands, Liverpool, Manchester, South Yorkshire, Bristol, and Bath are not funded via online enrolment.