Customer Service in Hospitality
Course Overview
The Customer Service in Hospitality course is designed to equip individuals working in the hospitality industry with the essential skills and knowledge needed to deliver outstanding customer service. This course focuses on the unique aspects of customer interactions in settings such as hotels, restaurants, resorts, and event venues.
Participants will learn effective communication techniques, including how to anticipate and meet guest needs, handle special requests, and resolve complaints in a professional manner. The course emphasises the importance of creating memorable experiences through exceptional service, managing diverse customer expectations, and maintaining a positive attitude under pressure. Additionally, learners will explore strategies for enhancing guest satisfaction, fostering repeat business, and contributing to a positive brand reputation.
By the end of the course, learners will be well-prepared to provide high-quality customer service that enhances the guest experience and supports the success of hospitality businesses.
This course is made up of four units:
What You Will Learn
Unit 1
Principles of customer service in the hospitality sector
Unit 2
Understand effective teamwork in the hospitality sector
Unit 3
Understand legislation and guidance relevant to the hospitality sector
Unit 4
Understand professional personal standards in the hospitality sector
Apply for Government Funding
Enrol for free in our self-paced online course. Fully funded if you’re eligible.
Apply for funding
Delivery
Online Self-Study
Via our e-assessor platform
The course is completed online through our e-assessor platform over seven weeks. Study at your own pace around your work and home life commitments — all deadlines are shown in your online course platform once you are enrolled.
Enhance Your Skills
Build Confidence
Gain the confidence to apply your skills in real-world situations, from the workplace to everyday life.
Unlock Opportunities
Open doors to fulfilling careers, further education, and apprenticeships with a recognised qualification.
Foster Connections
Develop a sense of purpose and connect with fellow learners in a supportive environment.
Further Information
Further Benefits:
Achieve a nationally recognised qualification
Further your personal and professional development
Learn at a time that suits you without the need to attend college
What Our Participants Say
“The course was brilliant. The tutors were really supportive and made everything easy to understand. I finally feel confident with my English skills.”
“I was nervous about going back to studying but the team made me feel welcome from day one. I passed first time!”
“Great course, well structured and the online delivery worked perfectly for me. Highly recommend to anyone looking to improve.”
“Amazing experience. The tutors go above and beyond to help you succeed. I couldn't have done it without their support.”
Check Your Eligibility
- Aged 19 or over
- Living in England
- Not enrolled on other government-funded courses
Note: London, West Midlands, Liverpool, Manchester, South Yorkshire, Bristol, and Bath are not funded via online enrolment.