How to get a job in customer service
Customer service jobs are everywhere. Every business needs people who can help, listen, solve problems, and leave customers feeling heard. Whether you’re helping in a café, in a shop, or over the phone, the heart of the role is the same: working with people.
What does a customer service role involve?
These roles vary a lot depending on the setting. In retail or hospitality, you might deal face to face with customers. In contact centres, you’ll do more of your work via phone, chat or email. The tasks differ, but in every case your job is to help people access what they need, whether that’s food, clothing, or a service.
Because of this, your role often shapes a customer’s impression of the business.
What skills do employers look for?
Soft skills really make a difference in customer service. Across industries, 93% of employers say soft skills like communication, teamwork, and problem solving are “very important” or “essential.” (trvst.world)
In fact, over half of employers consider soft skills essential when deciding whom to hire. (soocial.com)
Because technical systems and tools can be taught, what sets candidates apart is often how well they connect with people, stay calm under pressure, and handle change.
What qualifications or experience are needed?
Many entry level roles don’t require formal credentials, but some roles do call for specific training. For example, in hospitality you might need a food hygiene certificate or first aid. For roles like mixologist or specialist barista, hands-on training is often expected.
Having experience helps, even in other industries, because many customer service employers value reliability, attitude, and how well you interact with people.
How to improve your chances of getting hired
Focus on showing your soft skills in action. Think of moments you’ve worked well with others, handled pressure, or resolved conflict. Put those stories on your CV or mention them in interviews.
Volunteering or doing short courses can also help. They show initiative and that you’re serious about developing yourself.
How our customer service course can help
Our Customer Service course is built to support people in different situations. If you haven’t worked in the sector before, it gives you a real sense of what to expect. If you have lots of informal experience but lack formal credentials, it helps you get something you can put on your CV. And if you’re returning after a break, it’s a chance to refresh your approach and build confidence.
The course focuses on practical training so you understand what employers expect and how to perform well from the start.
