Functional Skills UK and the Palace Pier group are working in partnership to help job seekers secure work as part of their amazing team on Brighton Seafront. If you are unemployed, on a low income, or looking for a new career please get in touch with one of the team today!
Complete a 5-day course of essential skills and knowledge to help you develop your application.
- Level 2 Customer Service in Hospitality
- Level 3 First Aid at work
- Level 2 Awareness in Food Safety
- Employability Skills (Enhance your CV)
- Guaranteed job interview with Palace Pier
- Palace Pier visit
RANGE OF JOB ROLES AVAILABLE IN:
- Hospitality
- Rides and Maintenance
- Deckhands
- Customer Service Reps
About this qualification (Customer Service in Hospitality)
This qualification is designed for learners who are looking to enter, or progress within, employment in the
hospitality sector. It will enable learners to develop knowledge and understanding of customer service
excellence for the hospitality sector.
Progression opportunities
The objectives of this qualification are to enable learners to develop an understanding of:
- communicating with customers in the hospitality sector
- teamwork in the hospitality sector
- professional standards and personal development
- legislation and regulations relating to customer service delivery in the hospitality sector.
Who is this qualification for? (Level 2 Award for Food Safety in Catering)
This qualification is aimed at individuals who are, or intend to be, food handlers working in catering. The objective of this qualification is to prepare learners for employment in catering role, or to support a role in the workplace.
How long will it take?
The total qualification time for this qualification is 7 hours, all of which are recommended as guided learning hours.
Topics covered
Learners gaining this qualification will know that food safety is the responsibility of everyone involved in the storage, preparation, cooking service and handling of food.
Who is this qualification for? (Level 3 First Aid at Work)
This qualification is aimed at learners who wish to become emergency first-aiders in the workplace. This qualification meets the requirements for training emergency first-aiders in those organisations that have identified that staff need to be trained to this level within their first-aid needs assessment.
How long will it take?
To complete this emergency first aid at work qualification learners should expect to undertake 7 hours of learning, typically over one day, with a minimum contact time of 6 hours.
Topics covered
The qualification covers knowledge such as the roles and responsibilities of the first aider and how to assess an incident. The qualification also covers first aid skills in CPR and use of an AED, providing first aid to a casualty who is choking and dealing with external bleeding and hypovolaemic shock.
