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The role of the leisure team member is to support, enhance and deliver the day to day operations and services of a leisure/fitness facility. Working as part of a team, it is the responsibility of the leisure team member to undertake a range of operational duties such as assisting with the opening and closing of the facility, undertaking routine maintenance of equipment and maintaining the cleanliness and safety of the environment. Alongside these operational functions they ensure programmed activities and services are available for customers.
At all times they offer excellent customer service as they are the first point of contact for customers, responsible for answering queries and dealing with straightfoward complaints. They have excellent product knowledge and signpost customers to appropriate activities, achieving additional sales. The role requires empathy, professionalism and an ability to work flexibly.
Our 3 criteria
Knowledge – “Know it”
Skills – “Show it”
Behaviours – “Live it”
Employers will set their own entry requirements
Apprentices without level 1 English and Maths will need to achieve this level and take the test for level 2 English and Maths prior to taking their end-point assessment. For those with an education, health and care plan or legacy statement, the apprenticeships for English and Maths minimum requirement is Entry Level 3 and British Sign Language qualifications are an alternative to English qualifications for those whom this is their primary language.